vocab 13 and 14

tact:
the ability to sya and do things in a way that will not offend other people
empathize:
to see someone else's point of view and to imagine oneself in his or her situation
etiquette:
good manners; the rules of polite behavior dealing with other people
conflict resolution:
a problem-solving strategy for settling disputes
diversity:
variety
stereotype:
an oversimplified and distorted belief about a person or group without attention to individual differences
self-directed:
responsible for choosing one's own methods for reaching a goal
cross-functional team:
a group of people from 2 or more departments or areas of expertise who work together toward a common business goal
functional team:
a group of people from one company department or areas of expertise who work together toward a common business goal
team planning:
a process that involves setting goals, assigning roles, and communicating regularly
facilitator:
a leader who helps a team work more smoothly by coordinating its tasks
total quality management:
a theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement
leadership style:
how a person behaves when he or she is in charge of other people
parliamentary procedure:
strict rules of order for conducting a meeting